Shipping policy
At DockGuard, we're committed to getting your order to you safely and as quickly as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1โ3 business days of payment confirmation (Monday to Friday, excluding Australian public holidays). You'll receive a shipping confirmation email with your tracking number once your order has been dispatched.
During peak periods or new product launches, processing times may be slightly longer. We'll always keep you informed.
Domestic Shipping โ Australia
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3โ10 business days | $18.00 AUD |
| Express Shipping | 1โ4 business days | $28.00 AUD |
Delivery timeframes are estimates provided by Australia Post and may vary depending on your location. Deliveries to remote or regional areas may take longer than metropolitan estimates.
We ship from Perth, Western Australia. Customers in WA will generally receive their orders at the faster end of the estimated range.
International Shipping
| Destination | Estimated Delivery | Cost |
|---|---|---|
| New Zealand | 6โ12 business days | Calculated at checkout |
| USA & Canada | 10โ20 business days | $65.00 AUD |
| United Kingdom | 10โ20 business days | $75.00 AUD |
| Europe | 10โ25 business days | $70.00 AUD |
International delivery timeframes are estimates and can vary due to customs processing times in the destination country, which are outside our control.
Don't see your country listed? Please contact us atย ย and we'll do our best to arrange shipping for you.
Customs, Duties & Taxes
DockGuard ships from Australia. International orders may be subject to import duties, taxes, and customs fees charged by your country's customs authority upon arrival. These charges are the responsibility of the buyer and are not included in our shipping costs.
We are unable to predict what charges may apply as they vary by country and order value. We recommend checking with your local customs office before placing your order if you have concerns.
DockGuard is legally required to declare the full value of all shipments on customs documentation. We are unable to mark orders as gifts or under-declare values.
Tracking Your Order
Once your order has been dispatched, you'll receive a tracking number via email. You can track your parcel at auspost.com.au/track.
Please allow up to 24 hours after receiving your tracking number for the tracking information to update in the system.
Lost or Damaged Parcels
If your parcel arrives damaged or does not arrive within the estimated timeframe, please contact us atย ย with your order number and we will investigate promptly with Australia Post.
DockGuard is not responsible for delays caused by Australia Post, customs authorities, or circumstances outside our control (including weather events or public holidays).
Incorrect Address
Please ensure your shipping address is correct at the time of placing your order. DockGuard cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately atย ย and we will do our best to update it before dispatch.
Questions?
We're here to help. Reach out to us atย ย and our team will get back to you within 1 business day.