Refund policy
At DockGuard, we stand behind the quality of our products. If something isn't right, we want to make it right.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns
We accept change of mind returns within 30 days of delivery, provided the item is:
- Unused and in original condition
- In its original, undamaged packaging
- Accompanied by proof of purchase
To initiate a return, please contact us atย ย with your order number and reason for return. We will provide you with return instructions.
Return shipping costs for change of mind returns are the responsibility of the customer. We recommend using a tracked service as DockGuard cannot be held responsible for returned parcels that are lost in transit.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5โ10 business days.
Faulty or Damaged Items
If your item arrives damaged or develops a fault within a reasonable time frame, please contact us immediately atย ย with:
- Your order number
- A description of the fault or damage
- Photos of the issue
We will assess your claim and offer a repair, replacement, or full refund as appropriate under Australian Consumer Law. Return shipping costs for faulty items will be covered by DockGuard.
Wrong Item Received
If you receive an incorrect item, please contact us atย ย within 7 days of delivery. We will arrange for the correct item to be sent at no additional cost and cover all return shipping.
International Orders
For international customers, the same return policy applies. However, please note that return shipping costs and any applicable customs duties on returned goods are the responsibility of the customer, unless the item is faulty or incorrect.
Non-Returnable Items
Items that have been used, installed, or damaged through misuse are not eligible for return.
Questions?
Contact us atย ย and our team will get back to you within 1 business day.