Privacy policy
DockGuard (ABN 15 317 683 804) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name and contact details (email address, phone number, shipping and billing address)
- Payment information (processed securely โ we do not store card details)
- Order history and purchase details
- Device and browsing information (IP address, browser type, pages visited)
- Communications you send us
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations, shipping updates, and tracking information
- Respond to your enquiries and provide customer support
- Send marketing communications (only with your consent โ you can unsubscribe at any time)
- Improve our website and customer experience
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Shopify (e-commerce platform)
- Australia Post (order fulfilment and shipping)
- Payment processors (Stripe, PayPal, Shop Pay)
- Email marketing platforms (used to send communications you've opted in to)
- Analytics providers (to improve our website)
These providers are required to handle your information securely and in accordance with applicable privacy laws.
International Transfers
Some of our service providers may be located outside of Australia. By using our website, you consent to your information being transferred to and processed in other countries, which may have different privacy laws to Australia.
Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, contact us atย .
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically 7 years for financial records in line with Australian taxation requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
DockGuard
Email:ย
Website: dockguardaus.com
ABN: 15 317 683 804
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.